Details & Frequently Asked Questions

Seven-Day hold

Please note, we offer a seven (7) day courtesy hold on all of your items. Your order is only confirmed once we receive your signature and deposit. The proposals are only good for seven days. After that period the availability and pricing is subject to change.

We recommend locking in your items as soon as you can by submitting a 50% deposit. Without a 50% deposit, the items will become available to other clients.

Edit Your Order. Once you have made your 50% deposit, you can add items to your order up to 48 hours before your rental while supplies last.

Deposit & Payment

We make it simple and pain-free to submit your deposit and final payment via e-payment link. If you wish to pay by check, cash or ACH, please notify your sales rep.

 Final payment is due 10 days prior to your rental period. You must be paid in FULL for us to show up to your event.

Delivery

We provide full-service delivery! Our team will work with your floor plan and place items accordingly. Once your 50% deposit has been made, we will reach out to schedule your delivery.

ATX Local Deliveries. If your order meets our $1,500 (subtotal) order minimum, we have our delivery fees starting at $400.

Labor and Delivery service fees start at $400 or will be around 20% of your subtotal. We then add a Mileage charge of $2/mile for a single round trip from our Tempe warehouse (Ex. 5 miles to venue = 10 miles for round trip x $2 = mileage of $20).

Please note, we require a 2 hour arrival window for deliveries.

If your order does not meet the delivery minimum, we offer Will Call as well.

For deliveries outside of ATX  & the surrounding areas in ATX, please reach out to wunderlandexperience@gmail..com for order requirements and delivery fee information.

We love to travel! We often serve San Antonio, Houston, Killeen  and beyond. Let us know if you are interested in a long distance rental.

Please note, that deliveries are subject to additional fees. Potential fees to consider include:

Applies to any load-in or loud-out between the hours of 11pm - 6am

OFF-HOUR FEE | $200

TIME DEFINITE | STARTING AT $250

*Fees are based on distance of delivery and are subject to change.

Scheduling delivery

Our team will reach out to you two (2) weeks prior to your rental period to schedule your delivery. Please provide the following information:

VENUE ADDRESS

DELIVERY DATES (LOAD-IN AND LOAD-OUT DATES)

PREFERRED 2-HOUR ARRIVAL WINDOW FOR THE DELIVERY / LOAD-IN*

PREFERRED 1-HOUR ARRIVAL WINDOW FOR THE PICKUP / LOAD-OUT*

ONSITE CONTACT INFORMATION FOR DAY-OF COORDINATION (NAME + PHONE NUMBER)

Please provide any additional information that will help us serve you better, such as venue COI requirements (may take up to 48 hrs to process) and onsite specifics such as stairs, elevators, etc. as some of our items may have delivery restrictions.

* Please note, our crew can arrive anytime within the 2-hour arrival window you requested and does not include the event set up. Your onsite contact will receive a courtesy call 30 minutes prior to arrival. The week prior to your delivery we will CONFIRM venue address, delivery and pickup dates and arrival windows.

Cancellation Policy

Orders may be canceled up to 10 days prior to the event. However, the 50% deposit is non-refundable.

Orders canceled 7 days prior to the event will be billed in full.

rain plan

You are responsible for ensuring your rental items are protected from the elements (rain, snow, dirt, sand, etc.). Please have a plan in place for inclement weather to avoid being charged damage fees.

Damages

Our damage fees vary based on the type of damage. If an item is returned broken, we charge a replacement fee, which is typically 3 x the rental rate. If an item is returned stained or torn, we charge a repair or cleaning fee.

Discounts

We support non-profits by offering a 15% discount. However, we do not offer any additional discounts.